Shipping policy
We currently ship within New Zealand only.
How long will my order take?
In-stock items
Orders are processed and dispatched Monday to Friday. Orders placed before our daily dispatch cut-off will generally be dispatched the same business day.
Delivery timeframes are estimated from the date your order is dispatched:
- South Island urban: Usually overnight
- North Island urban: Usually 1–2 working days
- Rural addresses: Please allow an additional 1–2 working days
An overnight delivery option may be available at checkout for eligible North Island addresses.
Please note that delivery timeframes are estimates only and are not guaranteed. Delays can occasionally occur due to courier networks, weather, rural delivery schedules, peak periods, or circumstances outside our control.
Pre-Order & Order-In Items
Some products are available to purchase as pre-orders or order-in items and are not currently held in our regular stock.
The estimated timeframe for these products is shown on the relevant product page where possible. As a general guide:
- Premier Equine: 7–10 days
- Scoot Boots: 5–7 days
- Syd Hill: 1–4 weeks, depending on customs
- Other suppliers: Please allow approximately 1–2 weeks
These timeframes are estimates and may vary depending on supplier availability, freight, customs and other circumstances outside our control.
Once your order arrives at Griffin Equestrian, it will be dispatched according to our normal shipping timeframes above.
If there is an unexpected delay or we are unable to obtain an ordered-in item from our supplier, we will contact you as soon as possible.
Backordered Items
If an item is temporarily unavailable from our supplier but is expected to become available again, it may be listed as backorder.
Backordered items generally arrive within 2–5 working days, although this can vary depending on supplier availability.
If we expect a significant delay, we'll contact you with an updated estimated timeframe.
Do you ship internationally?
No. We currently ship within New Zealand only.
What shipping carrier do you use?
We currently ship parcels with NZ Post.
Once your order has been dispatched, you'll receive an email containing your tracking details.
Please note that tracking information may take some time to update after your parcel has been collected or lodged with the courier.
What does shipping cost?
Shipping costs are calculated at checkout based on your delivery location and the size and/or weight of your order.
Available delivery options and their costs will be displayed before you complete your purchase.
Rural Deliveries
Please make sure you select the correct rural delivery option at checkout if your address is rural.
Rural deliveries generally take an additional 1–2 working days compared with urban delivery.
Incorrectly selected delivery options may result in additional shipping charges or delays.
Delivery Delays
While we do our best to get your order to you as quickly as possible, courier delivery times are estimates and are outside our direct control.
We are not responsible for delays caused by the courier, severe weather, natural disasters, peak-season demand, rural delivery schedules, incorrect delivery information supplied by the customer, or other circumstances beyond our control.
If your parcel appears to be delayed or hasn't arrived within a reasonable timeframe, please contact us and we'll do our best to assist with tracking it.
Incorrect Delivery Information
Please check that your delivery address is correct before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the parcel.
Thank you for supporting our small New Zealand business!
Happy riding,
Soph
